Some BlackBerry Priv problems and solutions

The BlackBerry Priv is an important device for BlackBerry: instead of its own OS, it’s plumped for Android instead. The weak camera lets it down a little but it’s otherwise a pretty decent device - but like any device, it can suffer from the odd irritation or issue. We discover the most common BlackBerry Priv problems and solutions.

Images credit: Androidpit

BlackBerry Priv problem: my photos are blurry
There’s a known issue with the Priv’s camera when the phone is running hot; the autofocus seems to give up until you let the phone cool down again. If that doesn’t solve your problem the next step is to try the BlackBerry Virtual Expert app, which can diagnose hardware problems such as camera faults.

BlackBerry Priv problem: the screen isn’t detecting every touch
Are you using Facebook Messenger? The app is known to cause problems where the top left corner of device’s screens stop responding, and it’s a problem on several devices including the Priv. Even if you don’t have Facebook the fault is usually a software problem rather than a hardware one: reboot in Safe Mode to see if it goes away and if it does, get rid of the most recently installed applications to see which one was at fault. If that doesn’t do the trick, rebooting your phone generally makes the problem go away for a little while.


BlackBerry Priv problem: Battery Edge isn’t working
One of the coolest features of the BlackBerry Priv is Battery Edge, which displays a colored status bar on the edge of the display to show you how much of a charge your Priv’s battery has. If it isn’t working, chances are you’ve turned off Ambient Display: the Battery Edge feature doesn’t work if Ambient Display hasn’t been enabled.


BlackBerry Priv problem: “No SIM card” error
The first thing to check is the SIM itself, because they can and do encounter faults. Make sure the SIM Is seated properly in the slot - the Priv’s SIM tray is a little looser than other phones, so it’s possible that the card just isn’t in properly. If you’re sure it’s in properly, try the SIM in another device if possible, or ask your operator for a replacement SIM card. If another SIM doesn’t fix your problems it may be a software bug: try going into Network Settings and choosing the “4G LTE & 4G & 3G” option, as some users report that works.

No joy? You may have a hardware problem: the SIM tray can be a little loose in the Priv, and over time it can get to the point where no SIM sits correctly. If that’s the case you’ll need to get your Priv into a repair shop.


BlackBerry Priv problem: battery draining too fast
The BlackBerry’s battery is big by smartphone standards and should be more than capable of handling everyday tasks without running out of puff. If it’s discharging too quickly a rogue app is usually the problem. If booting into Safe Mode solves your battery issues then it’s an app, so you can now uninstall recently added apps until you find the one that’s been beating up your battery.

BlackBerry Priv problem: wonky Wi-Fi or bad Bluetooth
Every Android device encounters connectivity problems from time to time, and the solutions are the same for every one: reboot the device, reboot the router, forget Wi-Fi networks and reconnect, delete paired Bluetooth devices and re-pair the one(s) you need. Make sure Power Saving mode isn’t on either, as that has an impact on your device’s connectivity.


BlackBerry Priv problem: error messages when rebooting
BlackBerry pushes out security updates every month, but December’s update caused a problem where the phone would display an error screen on booting up - and rebooting didn’t solve the problem. The good news is that that one is easy to fix: just press and hold Volume Up and Volume Down for 10 seconds when you see the error screen. This performs a hard reset that appears to get rid of the error permanently.

Have you encountered any other issues with the BlackBerry Priv? Have you solved them, or are you cursing BlackBerry’s name all day long and wishing you'd got a Samsung instead? Let us know in the comments.

source: Androidpit
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